Terms and Conditions Tabacos de Costa Rica

Specific Conditions

Account information:

For us the personal information of each client is a critical factor, so while the custumer be on our website, all information is protected by an SSL certificate, which encrypts all information.


For Tabacos de Costa Rica priority # 1, is the safety of our customers and the protection of their personal and financial data. So our payment provider meets the highest standards of safety and quality in the market.
In the purchasing process all your data is protected and processed by the payment platform, our website will not have access to any of the data you enter at the time of payment.
The payment platform accepts American Express, Mastercard, Visa, Diners, JCB and Union Pay.


  • Processing Time:
    The processing time of the orders is 2 business days once the order and payment is confirmed.
    Shipments are made through DHL and EMS certified mail, the arrival time depends on the country you are going to. Below is a detailed list of times:
  • EMS Express:
    The arrival time is maximum 8 working days, the shipment can be delayed according to the customs of each country.
  • Regular EMS: The arrival time is between 15 and 30 business days to anywhere in the world, the shipment can be delayed according to the customs of each country.
  • DHL EXPRESS: The average arrival time is as follows:
    America and the Caribbean: 2 business days, the shipment can be delayed according to the customs of each country.
    Europe: 4 business days, the shipment can be delayed according to the customs of each country.
    Asia: 5 business days, Ithe shipment can be delayed according to the customs of each country.
    Africa: 5 business days, the shipment can be delayed according to the customs of each country.
    Oceania: 5 business days, the shipment can be delayed according to the customs of each country.
    Shipments through FedEx, UPS, and Air cargo are available but must be specified at the time of order, because of the cost and time of arrival may vary.


All boxes are hermetically sealed and protected by our packaging equipment, to ensure maximum protection of the product.


Customers should be aware that there may be taxes or additional costs in the country of destination according to the laws and customs regulations of each country.
In many countries shipments of less than 100 cigars are allowed.
Our company can not make shipments and ensure that these do not pass through customs.

General Conditions

1. Introduction

The present general conditions of use of the web page, regulate the terms and conditions of access and use of www.tabacosdecostarica.com, property of Tabacos de Costa Rica SA, with domicile in Puriscal, San José Costa Rica, hereinafter the user of the website must read and accept the terms and conditions of this website to use all services and information provided. The use of the website, all or part of its content and services means full acceptance of these general conditions of use.

2. Terms of use

The present general conditions of use of the website regulate the access and use of the website, including the content and services made available to users through the portal. However, access and use of certain content or services may be subject to certain specific conditions.

3. Modifications

The company reserves the right to modify at any time the general conditions of use of the portal. In any case, it is recommended that you periodically consult the present terms of use of the portal, since they can be modified without prior notice.

4. Obligations of the User

The user must respect at all times the terms and conditions established in these general conditions of use of the website. The user expressly states that he will use the website diligently and assuming any liability that may arise from the breach of the rules.
Likewise, the user may not use the website to transmit, store, disclose, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or program . computer or telecommunications equipment.

5. Responsibility of the Website

The user knows and accepts that the website does not grant any guarantee of any nature, whether express or implicit, about the data, content, information and services that are incorporated and offered from the website.
Except for cases that the Law expressly imposes otherwise, and only with the extent and extent to which it imposes it, the Portal does not guarantee or assume any responsibility with respect to the possible damages and losses caused by the use and use of the information, data and website services.
In any case, the Portal excludes any liability for damages that may be due to information and services provided by third parties other than the Company. All responsibility will be from the third party, if supplier or collaborator.

6. Intellectual and industrial property

All content, brands, logos, drawings, documentation, computer programs or any other element susceptible to protection by the legislation of intellectual or industrial property, which are accessible on the website corresponding exclusively to the company or its legitimate owners and are expressly reserved. all the rights over them. It is expressly forbidden to create hypertext links (links) to any member of the web pages of the Portal without the authorization of the company, provided they are not a Portal web page that does not require identification or authentication for access, or it is restricted .
In any case, the website reserves all rights to the contents, information and services that you hold about them. The website does not grant any license or authorization of use to the user about its contents, data or services, which is expressly detailed in the general conditions of use of the web site.

7. Applicable legislation, competent jurisdiction and notifications

These conditions are governed and interpreted in accordance with the Laws of Costa Rica, the United States and the European Union. For any claim, the courts and tribunals of Costa Rica will be competent in the first instance. All notifications, requirements, requests and other communications that the User wishes to make to the Company owner of the website must be made in writing and it will have understood that they have been correctly made when they have been received at the following address ventas@tabacosdecostarica.com